REFUND/RETURN POLICY

Cancellation

We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out.

Returns

If your order has been delivered and you want to return it, please reach out to igthenry@outlook.com

All returns must be initiated within 14 days of receiving your order. Returns must be shipped back and in transit to our warehouse within 14 days of the return request confirmation in order to process a refund.

Please note that refunds are processed after your return has been received. Once your returned order is received and processed, you can expect a refund within 5 to 10 business days to your original method of payment. The returned items must be in working condition with no wear and tear. You’ll also need the receipt or proof of purchase.

For international orders: Orders with unpaid customs fees are not eligible for return.

To start a return, you can contact us at igthenry@outlook.com. If your return is accepted, we’ll send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Additionally, we cannot provide free return labels for international clients. International return shipping fees are NOT covered by us.

Refunds

Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.If the product is already in transit and the customer needs a refund, a 30% refund fee will apply!

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at igthenry@outlook.com.

Please contact our Customer service at to get the return address.

Damages and Issues

In the event that your order arrives damaged in any way, please email us within 5 days at igthenry@outlook.com with your order number and a photo of the item’s condition. We will replace the damaged items or issue a full refund.

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